, S. R. “B2C E-Commerce Customer Churn Management: Churn Detection Using Support Vector Machine and Personalized Retention Using Hybrid Recommendations”. International Journal on Future Revolution in Computer Science &Amp; Communication Engineering, vol. 3, no. 11, Nov. 2017, pp. 34-39, http://www.ijfrcsce.org/index.php/ijfrcsce/article/view/261.